Privacy Policy

Breaking Barriers Counselling and Consulting recognises that you have provided us with sensitive information that requires protection. We abide by the Privacy Act 2000 (“The Act”) and comply with a strict code of conduct as set out by the Psychotherapy and Counselling Federation of Australia (PACFA). For further information on the Australian Privacy Principles please click on the following link:

Collection Of Your Personal Information

With your consent, Breaking Barriers Counselling and Consulting collects personal and sensitive information about you from your intake form, counselling and psychotherapy, hypnosis sessions, phone calls, emails, and correspondence from your GP or other referring source. We ensure your personal information is kept secure by adhering to the Psychotherapy and Counselling Federation of Australia (PACFA) Guidelines for Clinical Records.


Any information collected from you will only be used for the purposes of which it was collected. Breaking Barriers Counselling and Consulting will not disclose to a third party, any personal or sensitive information without written consent of the client with the exception of when the law requires to me to make a report.

When Will Information Be Shared?

Rigorous respect for issues of confidentiality is fundamental to the ethical practice of counselling and psychotherapy. However, there are some occasions when it is required by law for the counsellor or psychotherapist to release specific information. Although this situation is uncommon, Breaking Barriers Counselling and Consulting will endeavour to (where possible) seek your consent prior to providing any information. The following are examples:

  • Mandatory Reporting: If a counsellor or psychotherapist develops a concern, suspicion, or belief on reasonable grounds that there is a suspected case of physical, mental, emotional, or sexual abuse or neglect of a child (up to 18 years old in SA), a report will be made to government child protection services in Australia. (Sections 17, 18, 30 and 31 of the Children and Young People (Safety) Act 2017 (SA))
  • Exceptional Circumstances: may arise when a counsellor develops a concern, suspicion, or belief on reasonable grounds that serious harm (including self-harm) may occur to you or to other people.
  • Court Proceedings: access to client records may be requested in relation to legal proceedings under subpoena.
  • Supervision: it is a requirement of counsellors and psychotherapists to meet supervision guidelines. At times, a counsellor or psychotherapist will disclose the contents of a case to their supervisor to ascertain advice and feedback. Any records disclosed to a supervisor will be de-identified so that any personal details such as name, date of birth, address, contact details, relatives, workplaces are never provided to a supervisor to protect the client’s confidentiality.
  • Treatment: where circumstances arise that the client requires particular treatment (such as in a hospital) and useful information in the client records about the client’s health would aid in that treatment.

Storing And Holding Your Personal Information

Personal information such as client records are used to document the nature, delivery, progress, or results of counselling and psychotherapy services.

Records are created and maintained in a variety of media, including electronic systems, via photograph (whiteboard drawings) and via pen and paper. Confidentiality of client records is maintained and assured.

Data Transmission Security

Although we take the utmost possible care in guarding any information we retain about your use of this website, and particular software is used to ensure your privacy, we are unable to completely guarantee the security of information that is transmitted to and from this website. This is the nature of the internet, and any information that you send to us or receive from us, is transmitted at your own risk.